DO THE PRODUCTS YOU SELL COME WITH A WARRANTY?
Yes, all products we sell have a minimum 12 month warranty (unless otherwise stated such as in the case of complementary globes). There may be additional manufacturer's warranties that extend beyond this. Any additional manufacturer's warranties will be mentioned on the individual product listing.
A lot of our products come with IN-HOME warranties, such as ceiling fans. This means that should you find a fault with the product after it has been installed the manufacturer will arrange for a service agent to attend site and repair or replace the product which can save you additional electrician costs.
PLEASE NOTE : It is a requirement by law in Australia that all hard-wired electrical products (with the exception of DIY type products) must be installed by a licensed electrical contractor. Failure to do so will void any product warranties. In addition, any repair, alteration or tampering of the product without the approval of Lumance or the manufacturer will also void your warranty. The warranty does not cover the incorrect installation, normal wear and tear, damage through incorrect use or power fluctuations. The warranty information listed above is in addition to any statutory rights to which you may be entitled under the Competition and Consumer Act 2010
MY PRODUCT IS FAULTY, WHAT DO I DO NOW?While we work hard to maintain a high standard of quality with the products we sell, unfortunately, sometimes faults do creep in. However we are here to help.
Should you find a fault with a product you have purchased from us, please feel free to contact us directly so that we can assist you.
When claiming a warranty please have your original order/invoice number, a brief description of the fault and if relevant any images which may assist us in diagnosing the problem. From there we will then be able to assist you with the best course of action for a resolution. Depending on the nature of the fault, under Australian consumer law you may be entitled to a refund, repair or replacement.
CHANGED YOUR MIND?
The Lumance 30 Day Money Back Guarantee does not exclude or replace your statutory rights given under the Australian Consumer Law and Regulations ACT 2010.
If you have changed your mind and would like to return your order, Lumance may offer you either an exchange or refund provided the following conditions are met
- You have a valid Lumance Tax Invoice
- The product(s) are in original undamaged packaging, including all instruction manuals and accessories
- The product(s) have not been installed, used or altered
- The refund or exchange is sought within 30 days of invoice date or date of dispatch
- The product(s) would need to be returned to their place of purchase, any cost associated with returning the goods would be at the consumers expense
- Is not subject to the exclusions listed in this policy.
Please note that any refund given would be less original postage/insurance costs. (In the event that your goods were shipped for free the actual postage amount would be deducted from the refund).
Please choose carefully when purchasing the following products as we are unfortunately unable to offer our 30 Day Money Back Guarantee.
- Custom made LED strip lighting
- Custom special ordered lighting
- Ex display clearance product(s)
- Complementary products, such as globes
- Gift Vouchers
- A product that has been specially powder coated
- Special order crystal
Where a refund is sought for your purchase the refund will be given using your original payment method.
IN STORE CREDIT
If your product is older than 30 days but you have changed your mind and would like return it, Lumance is still here to help. Provided it meets the above conditions and the product has not been discontinued we may offer you a 12 month in store credit voucher. The issuing of this voucher would be at the discretion of Lumance.